Delivery, Returns & Refunds
We hope that you are pleased with your purchase from Aceparts.
We aim to provide the best before and after sales service and hope there are no issues with your order.
Below are some of our conditions and information on returning products.
Postage is FREE to all of the United Kingdom! Please note we do not yet ship to Europe!
All goods are dispatched via Royal Mail Second Class standard, which carries an estimated delivery time of 2-4 working days. We also provide the option of next day delivery available on certain parts. However occasional unforeseen delays result in us requesting that you allow 7 working days for your delivery. If the goods have not arrived by this time, please contact us and we can help!
Despite our best efforts, there can sometimes be unforeseen delivery delays. Please remember this is usually down to the Royal Mail and not us. Please wait seven working days after the item shipped date (the date you received the item shipped e-mail confirmation). During that time, we recommend that you ask your local postal sorting office if they have already tried to deliver it (even if they didn't leave a card) and ask your neighbours if the package has been left with them. You should also check that the delivery address you gave us is correct. Check the delivery address on the Item shipped email.
If your order hasn't arrived seven days after the item shipped date, and it has not been left with your neighbours or at the sorting office then please contact us and we'll do our best to locate it. Please note you must make contact within 21 days of the item shipped date otherwise we will be unable to help.
Need to request a return? Now you know our returns policy you can request a return using our contact form. Please remember to include your name, order reference and date of purchase.
Holiday Delivery Times
Although we try to keep to our delivery times, please be aware that Royal Mail do not work on public holidays, which can cause a delay in delivery times.
We apologise in advance about delivery delays and appreciate your patience.
If after the 7 working days your item has still not arrived, please contact us and we will try to locate your item.
Goods Faulty On Arrival
If your goods are faulty on arrival, you have 60 days to inform us of the fault. When the goods are returned to us and the fault has been verified we'll issue a full refund to you via your original payment method or send a replacement as required.
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse we'll issue a full refund to you via your original payment method or send a replacement as required.
Goods Faulty In Warranty Period
If your goods develop a fault within the warranty period then please contact us to arrange a replacement.
If You've Changed Your Mind
If you have simply changed your mind about your order and you wish to return your goods then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be 'as new' when returned to us. Once you've informed us of your decision to return goods under DSD you have 60 days to do so at your own expense. Once goods are received at All Car Parts Ltd we'll issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers.